RETURNS & OBF PROCEDURES

Please fill in the form below to book your device in for repairs or an OBF,

Alternatively you can download the form here, complete and email directly to repairs@phonefast.co.za

Guide to completing form

Please follow this guide to completing form 

 

OBF/ Warranty

Please select if you are claiming an out of box failure or a OEM warranty repair.

To qualify for an OBF please note the following criteria:

  • The handset must have been supplied by PhoneFast.
  • The handset must be returned to the point of sale within 7 days from the date of purchase.
  • A valid Proof of Purchase must accompany the handset – the invoice will be needed as proof of purchase
  • The handset, together with the full contents of the box (i.e.: handset, original battery, charger, antenna, manual and any other accessories that was included at point of sale), must be returned – in the same condition as when it was purchased – with the packaging intact (i.e.: the box must not be damaged).
  • The IMEI number on the box must correspond to the IMEI number on the handset.
  • There must be no physical damage to the handset or its accessories (i.e.: scratched/cracked screen or dents/marks on the body of the handset) and no sign of neglect due to physical abuse or liquid damage

Device IMEI Number

The IMEI number is a unique 15-digit serial number for your device. There are several methods to determine your IMEI number

  • On your Phonefast Invoice
  • On the box for the device
  • By dialling =#06# on you phone

Security Pass Code

Depending on your passcode please enter the required details

  • Pin Number – Enter Pin
  • Password – Enter Password
  • Swipe Code – Enter the numbers sequentially as per the diagram below eg 24789

 

Addtional Comments

Please add any coments here that have not been include in the form. 

  • Addtional accessories 
  • Other device condtions not listed
  • More detailed fault description
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