Please fill in the form below to book your device in for repairs or an OBF,

Alternatively you can download the form here, complete and email directly to

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Guide to completing form

Please follow this guide to completing form 


OBF/ Warranty

Please select if you are claiming an out of box failure or a OEM warranty repair.

To qualify for an OBF please note the following criteria:

  • The handset must have been supplied by PhoneFast.
  • The handset must be returned to the point of sale within 7 days from the date of purchase.
  • A valid Proof of Purchase must accompany the handset – the invoice will be needed as proof of purchase
  • The handset, together with the full contents of the box (i.e.: handset, original battery, charger, antenna, manual and any other accessories that was included at point of sale), must be returned – in the same condition as when it was purchased – with the packaging intact (i.e.: the box must not be damaged).
  • The IMEI number on the box must correspond to the IMEI number on the handset.
  • There must be no physical damage to the handset or its accessories (i.e.: scratched/cracked screen or dents/marks on the body of the handset) and no sign of neglect due to physical abuse or liquid damage

Device IMEI Number

The IMEI number is a unique 15-digit serial number for your device. There are several methods to determine your IMEI number

  • On your Phonefast Invoice
  • On the box for the device
  • By dialling =#06# on you phone

Security Pass Code

Depending on your passcode please enter the required details

  • Pin Number – Enter Pin
  • Password – Enter Password
  • Swipe Code – Enter the numbers sequentially as per the diagram below eg 24789


Addtional Comments

Please add any coments here that have not been include in the form. 

  • Addtional accessories 
  • Other device condtions not listed
  • More detailed fault description